Frequently Asked Questions
Everything you need to know about your new green companions.
How do you ensure my plants arrive safely?
We use specialized packaging techniques including recycled cardboard inserts and protective wrap to keep your succulents secure. During winter months, we offer heat packs to prevent freezing during transit.
What is your return policy for live plants?
We offer a 30-day satisfaction guarantee. If your plant arrives damaged or unhealthy, please send us a photo within 48 hours of delivery, and we will provide a replacement or a full refund.
How often should I water my new succulents?
Generally, succulents should be watered only when the soil is completely dry. We recommend the 'soak and dry' method—water thoroughly until it drains out the bottom, then wait for the soil to dry out again.
Do you offer international shipping?
Currently, we only ship within the United States due to strict agricultural regulations regarding the transport of live plants across international borders.
Can I customize a subscription box?
Yes! Our subscription service allows you to choose between different plant varieties and quantities. You can skip a month or cancel your subscription at any time through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.