Returns & Exchanges
At Succulents Box, we strive to ensure your greenery arrives in perfect health; however, if you are not satisfied with your order, we offer a 30-day return policy for non-living items and a 14-day quality guarantee for live plants.
Initiate Your Request
Contact our support team within the eligible return window with your order number and a brief explanation of the issue.
Submit Photo Evidence
For damaged or unhealthy plants, please provide clear photos taken within 48 hours of delivery to help our horticulturists assess the condition.
Package Your Items
Securely pack non-living goods in their original packaging; if returning live plants under special authorization, ensure they are protected from transit stress.
Receive Refund or Replacement
Once your return is processed, we will issue a full refund to your original payment method or ship out a healthy replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing